My Dog Groomer

I am writing this review with deep disappointment and frustration regarding our recent experience at MDG. Our dog Loki had a grooming session on the 25th of October. When we took him back home, we discovered a cut under Loki's left hind leg after. We were certain that this injury occurred during his grooming session, considering the delicate nature of the area. We reached out to them seeking clarification. response was far from satisfactory. They insisted that the injury was not their responsibility (that it was caused by us, euh how?), leaving us to cover the costs of Loki's necessary medical treatment, including stitches. We were not only disappointed by the injury itself but also by their refusal to take responsibility or even engage in a constructive discussion. They never replied to my email and even the phone calls were never returned. We understand that accidents can happen, but we expected more from a professional groomer. You would expect an owner of a grooming facility to feel guilt or bad about injuring a pet, but looks like they do not care at all! Makes you wonder why they got into the business in the first place. Anyway, I hope no other pets will get injured by those "professional groomers".

The best dog groomer we have used!!! Brad and his team love the dogs and give them so much more then just a hair cut. My poodle Charlie loves going regularly and is so excited when we arrive. His hair always looks stunning when I pick him up and he is worn out from playing with all his dog mates all day. Do your dog a favor and book them in you wont go anywhere else again. Ali

Without a doubt I would HIGHLY recommend Brad and the team at My Dog Groomer. From the moment we walked in my dog Esme was greeted with love and affection from Brad and made us both feel at ease. The service is outstanding: they follow my instructions and hear my concerns every time. I believe price's are what they are for a pet grooming salon......and to the previous bad review - I dare her to do what they do with sometimes disgruntled and unwilling pets, if it was easy more people would be grooming their pets themselves at home.